Given our vigilance over security and virus protection, it's unlikely there is an actually virus in any of our executable / installation files. While there is always a remote possibility of such occurring, it's more likely that you've encountered a false positive. Just to be sure, however, we always take any such inquiries seriously and double-check anyway.
One great way to do this (which you can do too), is to use the website VirusTotal (recent tymora.exe scan). VirusTotal scans files through over FORTY virus scanners to check for possible viruses, so if you're not seeing multiple hits for the same possible virus, it's likely you've hit a false positive with your virus scanner. As you can see if you follow the link (or by viewing the text below), in the case of our file "tymora.exe", there was one false positive that appeared, so it's highly unlikely there are any real viruses present.
If you are worried, we ask that you use VirusTotal or another similar site to double-check for false positives. If you still feel there may be an actual problem, please contact us ASAP and we'll quickly look into it.
« Go back
Powered by Help Desk Software HESK - brought to you by Help Desk Software SysAid
Loading knowledgebase suggestions...